These refund terms apply to children’s toy cabinets and related products sold on this website, aiming to protect consumers’ legitimate rights and clarify the refund process and rules.
I. Return Application Time
Users must submit a refund or return application within 30 days of receiving the goods. Requests for returns or refunds submitted after 30 days will not be accepted unless the goods have obvious quality problems and meet the relevant after-sales policy requirements.
II. Refund Application Conditions
Refunds are available in the following situations:
Goods have quality problems or are damaged during transportation.
Received goods are significantly different from the order description.
Unused goods that do not affect resale.
Other situations that meet the website’s return and exchange policy.
Used, damaged, or goods that affect resale may not be eligible for a refund.
III. Refund Processing Procedure
After the user submits a refund application and it is approved, the goods must be returned to the designated address as required. Upon receiving the returned goods and confirming that everything is in order, we will immediately begin the refund processing procedure.
IV. Refund Arrival Time
After confirming that the refund conditions are met, we will complete the refund processing within 3 business days. The refund will be returned to the user’s account via the original payment method. The actual arrival time may vary slightly depending on the processing speed of the payment platform or bank.
V. Other Notes
If the refund fails or is delayed due to incorrect information provided by the user, the user shall bear the relevant responsibility. We recommend that users ensure that the order information and payment information are accurate when applying for a refund.
Special Note
Due to the continuous rise in operating costs and changes in the market environment in recent years, the company has been operating at a loss for a long time. After comprehensive evaluation, we have decided to conduct a loss-making clearance sale of existing inventory. This clearance sale is a temporary promotional activity; inventory is limited and will be sold while supplies last. Thank you for your understanding and support.